FAQs
- Why am I being charged for shipping?
- Do I have to pay for shipping on my subscription renewal orders?
- Can I use a promotional code on my subscription?
- How do I cancel my subscription frequency, skip my next subscription delivery, or cancel my subscription?
- How do I view my future deliveries?
- Where can I access my subscription?
- How do I start a subscription?
- How does the subscription program work?
- Why is my promo not working?
- Can I use more than one promo code on an order?
- How do I change or add items to my orders?
- What if one of your professional products was used on me by a skin care professional, and I have questions about the treatment they provided or the products they recommended?
- Why are some products occasionally not available?
- Can I buy your peels or professional items?
- If I am a licensed skin care professional interested in distributing product(s) in my practice, who do I contact?
- Do you accept international orders?
- How do I check on an order I have placed?
- When will I receive my order?
- Who can I contact with a question?
- What is your Return/Exchange policy?